Terms for clients

RuFlow is a personal training and coaching app and website, operated by Lorenzo Rubin, a sole trader trading as RuFlow, ABN 14 340 173 520, of Sydney, Australia ("RuFlow", "we", "us").

These are the terms for clients: anyone who uses RuFlow to train, on their own or with a personal trainer (PT). By using RuFlow you agree to them, and to our Privacy Policy.

If you train with a PT on RuFlow, your PT may also ask you to sign their own client agreement in the app. That agreement is between you and your PT, and covers things like cancellations, your health declaration and payment.

You must be 16 or over to use RuFlow.

RuFlow is not a substitute for professional medical advice. Check with your doctor before you start a new training programme, especially if you have a health condition or an injury, or are pregnant or have recently been.

You agree that:

• you answer the health questions honestly, and tell your PT, if you have one, about any change to your health
• you train within your own limits, and stop any exercise that causes pain, dizziness or discomfort
• you understand that exercise carries a risk of injury

Some RuFlow features use AI-powered tools, run by Anthropic. Our Privacy Policy, section 6, says what they receive and when.

AI responses are suggestions. They are not medical advice, and they do not decide anything about your access to RuFlow. Read an AI programme or recommendation with your own needs in mind, and with your PT if you have one.

Our Privacy Policy explains what we collect, why we use it, who sees it and where it goes. In short, your data is:

• Shared with your coach, if you have one
• Sent to Anthropic, our AI provider, only for the AI features you use, and only the data those features read. From 30 October 2026, only if you have agreed to AI features
• Never sold, and never used for advertising
• Yours to delete: you can delete your account at any time in the app

RuFlow does not charge clients to use the app.

If you train with a PT, what you pay them, when and how is agreed between you and your PT, and their client agreement may set it out. Refunds are a matter between you and your PT.

Some PTs take payment through RuFlow. We do not see or store your card number: cards are handled by Stripe. If you pay your coach by direct debit through Pay Advantage, we receive your customer record and payment status from Pay Advantage.

You may upload personal documents (medical records, blood work, injury reports) to the app. By uploading:

• You confirm you have the right to share these documents
• If you have a coach, you grant them access to view these documents
• If you agree to AI features, a document you ask us to read is sent to Anthropic
• You can delete your documents at any time

PTs can publish a public profile in RuFlow's directory. A profile is written by the PT, and we do not check every claim in it. Choose a PT with the same care you would anywhere else.

You can report a profile you think is inappropriate, misleading, unsafe, copied from someone else, or spam. We read every report and can take a profile down.

• The RuFlow app, its design and RuFlow's own library of programmes belong to us
• Programmes, workouts, exercises and other coaching content your PT makes belong to your PT
• What you add (your logs, notes and photos) stays yours. You let us store it and show it to you, and to your PT if you have one, so that RuFlow can work
• You may use what you find in RuFlow for your own training only. Do not copy, share or sell it

• You can stop using RuFlow at any time, and delete your account in the app: open Settings, then Your data, tap Delete my account and type DELETE
• Your PT, if you have one, may end your coaching under the agreement between you
• We may suspend or close an account that breaks these terms or puts other people at risk

We retain your data for as long as your account is active. If a client account has no sign-in and no sessions for 2 years, we email you 30 days before and then delete it, unless you tell us to keep it. Our Privacy Policy, section 8, sets out what is deleted when you delete your account, and what is kept and for how long.

To the extent the law allows, Lorenzo Rubin is not liable for any injury, loss or health issue arising from your use of RuFlow, or from following any programme, recommendation or AI response in it.

Nothing in these terms excludes, restricts or changes a right you have under the Australian Consumer Law that cannot be excluded.

When we change these terms we will update the date and the version at the top, and ask you to sign the new version in the app.

For questions about these terms, email hello@ruflow.app. If you train with a PT, you can also contact them through the app.